Concierge

JW Marriott Savannah•Savannah, GA

7d•Onsite

About The Position

The Concierge creates a welcoming first impression and provides guests with current information about the local area, attractions, and events. The role includes greeting guests, answering questions, and offering recommendations and directions for restaurants, attractions, and area events. The Concierge also supports guest services and hotel operations, including assisting the front desk when needed.

Requirements

High school diploma or equivalent required.
Excellent time-management skills.
Ability to prioritize multiple requests.
Computer experience required.
Maintain a warm and friendly demeanor at all times.
Effectively communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Effectively listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Ability to understand and apply complex information and data from various sources to meet appropriate objectives.

Nice To Haves

Experience in a hotel or related field preferred.

Responsibilities

Provide information and assistance concerning restaurants, theater and musical productions, airlines, automobile rentals, transportation directions, office services, beauty and barber establishments, and other appropriate services; make reservations for these services when requested.
Maintain current listings of local and area attractions, special events, and activities.
Maintain listings of local transportation guides, churches, sports arenas, and similar resources.
Provide hours of operation for restaurants, lounges, and shops within the hotel.
Provide information, maps, and directions as required.
Maintain the lobby reader board.
Maintain property brochure racks and order and restock brochures when necessary.
Know emergency procedures and assist or respond accordingly.
Make personalized welcoming phone calls to VIPs and other designated guests.
Communicate daily functions and their locations in the hotel to assist and direct guests.
Assist the front desk when needed.
Assist guests with retrieval of packages.
Provide gift certificates for purchase.
Maintain in-room TV channel listings.
Show guestrooms and suites as needed.
Oversee cleanliness of lobby and entrance areas.
Maintain regular attendance according to scheduling and hotel needs.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying, and solving them as necessary.
Maintain confidentiality of information and show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For employees based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; and Paid Sick & Safe Time accrued at 1 hour per 30 hours worked, with up to 72 hours of unused time carried over.
For employees based in Colorado: 8 paid holidays per year (Denver employees receive 64 hours of designated holiday time per calendar year); up to 20 days of paid vacation per year based on classification and length of service; and 6 days or 48 hours of paid sick leave per year, accrued at 1 hour per 30 hours worked.
For employees based in California: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service, subject to stated accrual caps; and paid sick time accrued at 1 hour per 30 hours worked, subject to location-specific carryover and annual allotment terms.