Concierge | Part Time

Harmony Senior Services•Chester, VA

About The Position

The Concierge provides administrative and reception support for the community. The role greets visitors, answers and transfers phone calls, takes accurate messages, monitors resident and visitor logs, and performs office tasks such as filing, typing, and copying. The Concierge also helps maintain building security, completes service request forms, sells meal tickets, and assists with coordinating the residents’ van schedule. The position requires courteous and professional communication, discretion with resident information, and the ability to work effectively in a busy environment.

Requirements

High school diploma or GED.
Experience in administrative functions.
Professional appearance and attire; considerate, neat, and well groomed.
Ability to answer phones politely and professionally.
Organized and able to work well with others as part of a team.
Polite and considerate toward residents, visitors, coworkers, and the management team.
Effective verbal and written communication skills.
Ability to sit for extended periods.
Ability to function effectively in a busy environment and multitask.
Willingness to work a flexible schedule that includes weekends and holidays.
Must attend required in-services and staff meetings.

Responsibilities

Greet and monitor visitors to the community.
Answer telephone calls, transfer them to the appropriate party, and take accurate messages in a courteous and professional manner.
Monitor the walkie-talkie, door security system, and fire panel as needed.
Monitor resident sign-in and sign-out and visitor registration logs.
Complete administrative support tasks, including filing, typing, and making copies for departments.
Fill out and log service request forms for residents and/or staff.
Keep the front desk and lobby clean and neat.
Sell meal tickets and account for them by payroll deduction or personal check.
Help ensure building security, including periodically checking entrances and exits.
Attend required in-services and staff meetings.
Assist with coordinating the residents’ van schedule.
Follow confidentiality policies when releasing resident information.
Complete other duties as assigned.