Concierge

Senior Lifestyle • Chicago, IL

18d

About The Position

The Concierge provides assistance to residents, guests, and vendors in the community. The role includes greeting residents and assisting visitors, prospective residents, and families; answering telephone calls; receiving and delivering or holding packages and other items as requested; maintaining logs for community keys and gate passes; and supporting other departments with administrative functions. The Concierge also helps ensure resident and property safety by monitoring security and life-safety systems and investigating unusual activity when asked. The role requires timely follow-up on resident, family, and employee concerns and a positive, professional demeanor toward residents, visitors, and coworkers.

Requirements

• Ability to communicate clearly and effectively in English.
• Highly proficient computer skills; proficiency with Outlook, Excel, and Word is required.
• Compassionate, professional, kind, engaging, empathetic, and helpful demeanor.
• Ability to work as part of a team and handle multiple tasks efficiently.
• Ability to make independent decisions when circumstances warrant.
• Ability to maintain a positive and friendly demeanor toward residents and coworkers.

Nice To Haves

• Three months of related experience is preferred.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• When asked, monitor surveillance cameras, door alarms, life-safety systems, and building alarms, and investigate unusual activity to help ensure resident and property safety.
• Process reports related to work orders, incidents, and concerns.
• Receive packages, plants, prescription drugs, and other items, and deliver or hold them as requested.
• Maintain the sign-in/sign-out log for community keys and gate passes.
• Assist other departments with administrative functions.
• Respond to and follow up on resident, family, and employee concerns in a timely manner to support customer satisfaction.
• Maintain a positive and professional demeanor toward residents, visitors, and coworkers.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Retirement benefits
• Short-term disability
• Long-term disability
• Paid time off
• DailyPay access to earned but unpaid wages before the next payday

What This Job Offers

• Education Level: No Education Listed