Concierge

Willow Valley Communities•East Lampeter Township, PA

5d•$15•Onsite

About The Position

Willow Valley Communities is seeking a friendly, professional part-time Concierge Team Member for its Manor Campus in Lancaster, Pennsylvania. The Concierge serves as a welcoming point of contact for Residents, families, guests, and callers, helping create a warm, safe, and inviting community environment while supporting communication, administrative functions, and daily operations. The role includes reception and clerical duties, handling reservations and service requests, assisting with emergency communications, and maintaining secure key and cash-handling procedures. The schedule is every other weekend and every other holiday from 8:00 AM to 2:00 PM. Pay starts at $15.00 per hour and is based on experience.

Requirements

Experience using Microsoft Office.
High school diploma or GED and six months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Create a warm, inviting, professional, and safe environment for Residents and guests.
Welcome visitors, provide information and directions, and connect guests with appropriate personnel.
Answer and direct incoming telephone calls, take messages, and assist callers courteously and efficiently.
Use two-way radio systems to facilitate communication with Team Members throughout the community.
Stay informed about community resources, publications, and intranet updates to assist Residents, guests, and callers.
Keep key boxes secure and follow key issuance procedures.
Accept keys and process associated documentation for Resident move-outs.
Provide backup support for emergency phone calls, Simplex system alarms, and emergency communications.
Coordinate communication with the Manager on Duty, Maintenance Team Members, Team Leaders, and department representatives.
Process reservation requests, changes, and cancellations.
Assist with transportation scheduling, reservations, and communications for WVC transportation services.
Submit maintenance requests for WVC properties and Residents.
Submit IT service requests for WVC computers and phones.
Use Microsoft Office and learn additional software, databases, and web-based applications.
Receive, sort, and distribute USPS and internal mail.
Collect and sort packages and notify Residents of arrivals.
Operate copiers and fax machines and keep supplies adequately stocked.
Secure and maintain the safe, process service payments, and reconcile daily cash box receipts.
Prepare memos, letters, schedules, correspondence, reports, and other requested documents.
Follow established Concierge Desk procedures and daily operating practices.
Perform clerical duties such as copying, scanning, faxing, and collating materials.