Concierge Part Time

Lantern Crest Employees Inc•Santee, CA

11d•$17 - $20•Onsite

About The Position

The Concierge is the first point of contact for residents, guests, and visitors at Lantern Crest Senior Living. The role creates a welcoming, professional environment and provides exceptional customer service while supporting administrative, marketing, and operations teams. Responsibilities include managing front-desk functions, answering inquiries, coordinating resident requests, and maintaining the reception and lobby areas. The position is based in Santee and reports to the Business Office Director. It is listed as non-exempt/hourly, with compensation of $17.25–$20.00 per hour depending on experience. Listed hours are 3:00 p.m.–7:00 p.m. or 3:30 p.m.–8:00 p.m.; the schedule may be flexible as needed for events, tours, and community outreach. Candidates must be at least 18 years old and have a high school diploma or equivalent. A valid driver’s license may be required at application and must be maintained during employment. Applicants must pass a tuberculosis screening or x-ray and urine drug screen, complete a physical, and undergo fingerprinting and DOJ/FBI criminal records checks. Employees must follow company policies and procedures, complete required compliance training, and report suspected policy or regulatory violations.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Exceptional customer service, communication, and interpersonal skills.
Strong organization, multitasking, and leadership capabilities.
Proficiency in Microsoft Office.
Ability to maintain confidentiality and handle sensitive resident matters.
Demonstrated compassion and genuine concern for older adults and their families, including cognitively impaired older adults.
Reputation for honesty and trustworthiness; responsible, attentive to detail, able to exercise good judgment, accept supervision, and follow instructions.
Ability to communicate professionally and courteously and establish effective relationships with coworkers, the community, and the public.
Ability to express ideas clearly and concisely, address audiences effectively, and use balanced judgment in evaluating situations and making decisions.
Ability to prioritize, meet deadlines, take initiative, be proactive, and work in a rapidly changing environment.
Ability to work with people of varied social and ethnic backgrounds, resolve conflicts, negotiate situations, and facilitate consensus.
A valid driver’s license may be required with application submission and must be maintained throughout employment.
Must pass a pre-screening tuberculin skin test or x-ray and urine drug screen, undergo a physical, and complete fingerprinting and DOJ/FBI criminal records checks.
Must learn and comply with company policies and procedures, participate in mandatory compliance training, and report suspected compliance violations.

Nice To Haves

Prior experience in hospitality, senior living, or customer service.
Experience with resident or concierge software.

Responsibilities

Greet and assist residents, visitors, and vendors courteously and professionally, and provide information about community services, programs, and amenities.
Anticipate and respond to resident and guest needs, address questions and concerns, calm distressed residents, and escalate concerns to appropriate personnel.
Present a positive, professional community image through demeanor, communication, appearance, and visitor and phone interactions.
Answer and direct telephone calls, relay accurate messages, and ensure timely communication to staff and departments.
Direct visitors to appropriate departments, offices, or resident apartments.
Perform clerical and administrative duties as directed by the Lead Concierge or Business Office Director, and provide clerical support to community departments as needed.
Manage incoming and outgoing mail, packages, and deliveries, and notify residents of received items.
Operate office equipment and assist with photocopying, faxing, scanning, postage metering, and other business center tasks.
Complete opening and closing desk procedures accurately.
Coordinate resident requests, including transportation, wake-up calls, dry cleaning, pet care, housekeeping, and errands.
Record and promptly deliver maintenance work orders to the Maintenance Department.
Monitor the Emergency Alert System and respond to calls according to established safety and emergency protocols.
Promote teamwork and cooperative, respectful interactions with coworkers and other departments.
Arrange and conduct community tours for scheduled appointments and walk-in visitors.
Maintain current marketing materials and property literature in the reception area, and help assemble and update informational packets for prospective residents.
Keep the front desk and lobby clean, organized, and professional; ensure signage and displays are accurate, updated, and presentable.
Oversee lobby refreshments to ensure availability and meet presentation standards.
Follow safety protocols, report hazards and incidents, immediately report suspected abuse of dependent adults or elders, and communicate observed or suspected resident changes in condition to a supervisor.
Take and accurately record event and transportation reservations for the Activities Department.
Maintain organized logs, records, and reports as required by management.
Work a flexible schedule as needed to support events, tours, and community outreach.
Perform other related duties as assigned.