Concierge
About The Position
Ashton of Wildwood, a Sonida Senior Living community in Wildwood, Florida, is a premier retirement community providing assisted living and memory care. The Concierge supports residents, visitors, and callers by providing helpful information, directing people to the appropriate contacts, and handling incoming mail and express deliveries. The role emphasizes exceptional customer service and dependable, responsible teamwork. The community offers flexible scheduling, technology intended to support resident care and make work more effective, educational and learning opportunities, paid referral programs, insurance and savings benefits, PTO available from day one, and paid training. Benefit eligibility depends on employment status and location.
Requirements
- Enjoy providing exceptional customer service and care to senior residents.
- Be a dependable and responsible member of the team.
Responsibilities
- Answer telephone calls and direct callers to the appropriate individual.
- Provide information such as the community address, directions, fax numbers, website, and other related information.
- Greet visitors and direct them within the community.
- Receive, sort, and forward incoming mail.
- Coordinate pickup and delivery of express mail services, including FedEx and UPS.
- Resolve customer questions and concerns.
Benefits
- Flexible scheduling
- Company support for educational and learning opportunities
- Paid referral programs for Team Member and Resident referrals
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- 401(k) retirement savings plan with discretionary company match based on company performance
- Employee Assistance Program
- Dependent Care and flexible spending accounts
- PTO available from day one
- Paid training
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
