Concierge

Hebrew SeniorLife•Canton, MA

2d•$16 - $23•Onsite

About The Position

The Concierge serves as the initial response to safety and security issues, helping ensure residents’ health and wellbeing. The role facilitates accurate, friendly, and professional communication among residents, staff, visitors, and other guests. It requires a genuine interest in geriatric care and adherence to the facility’s philosophy, as well as professionalism, initiative, sound judgment, patience, confidentiality, and strong customer service and problem-solving skills. The Concierge manages front-desk communications and administrative duties, responds to alarms and emergencies, coordinates emergency response efforts, shares relevant resident information with authorized responders, and assists residents with requests. The position is on-site and may involve varied shifts, including weekends and holidays when needed.

Requirements

Good communication skills.
Basic knowledge of computers and small office equipment.
Superior customer service skills.
Excellent organizational and communication skills and exceptional telephone etiquette.
Professional appearance and demeanor.
Flexibility to work varied shifts when needed, including weekends and holidays.
Proficiency in Microsoft Word for typing meeting minutes and notices, and Microsoft Outlook for booking conference rooms.
High school diploma or equivalent.

Nice To Haves

Previous concierge or receptionist experience.
First Aid or medical training.

Responsibilities

Greet residents and guests.
Answer incoming calls at the front desk and courteously and efficiently route them to the appropriate party.
Use the alarm panel to respond to resident-assist and smoke alarms, communicate emergency situations to administration, and report unusual events, missing items, or alleged thefts.
Coordinate emergency response efforts, including directing emergency vehicles to the SNF, EL, and IL.
Provide Resident Information Forms, DNR information from binders, and E-Clinical information from the computer to paramedics, medical transport companies, and internal medical and emergency responders.
Use a two-way radio to communicate with nursing, maintenance, and administration staff.
Use the computer for E-Clinical information and administrative duties received from residents and staff.
Log keys in and out.
Account for residents using the daily census and flipper sheets.
Handle maintenance and housekeeping requests.
Log packages and notify residents.
Update the daily resident census.
Keep the front desk area clean and organized.
Apply postage and transmit fax messages for staff and residents.
Assist residents with the proper procedure for sending out dry cleaning.
Anticipate and meet residents’ needs.
Schedule resident IT appointments and submit a monthly log to the ED.
Reserve conference rooms using Microsoft Outlook and perform other assigned clerical duties.