Concierge

Great Lakes Mgmt Co•Roseville, MN

5d•Onsite

About The Position

The Concierge provides courteous and efficient reception services to residents, staff, and visitors at the facility, serves as a central communication point during emergencies, and completes administrative duties delegated by a supervisor. The role requires professional, sensitive, and confidential interactions, awareness of tenant safety, and familiarity with facility services and procedures. The Concierge works primarily indoors in a climate-controlled environment. The role includes every-other-weekend shifts. Additional reasonable business duties may be assigned by the supervisor, and responsibilities and hours may change as operational needs require.

Requirements

At least 1 year of receptionist experience with a multiline phone system.
High school diploma or GED.
Strong customer service skills.
Strong communication skills.
Strong problem-solving and judgment skills.
Ability to relate to the aging population.
Computer skills, including basic knowledge of Microsoft Office and Excel applications.
Pleasant phone manner and effective verbal and listening communication skills.
Ability to read, write, spell, perform basic math, and speak and understand English.
Ability to sit and stand repeatedly during a shift and sit for prolonged periods.
Ability to see objects within 10 feet to monitor work areas, computer monitors, and security cameras, and to see objects closely to read directions, instructions, and computer screens.
Ability to move, push, pull, or lift objects weighing 10 to 25 pounds.
Ability to use hands and arms for simple grasping, pushing and pulling drawers and a wheeled office chair, and manipulating a computer keyboard.
Ability to walk, stoop, bend, lift, and carry objects.
Ability to speak clearly and be understood in person, over the phone, and over paging systems.
Ability to hear normal sounds and voices with some background noise.

Responsibilities

Deal professionally and courteously by phone and in person with residents, visitors, staff, and others while maintaining confidentiality and sensitivity.
Monitor appropriate safety systems and emergency response systems, as well as resident, visitor, and staff activity in reception and lobby areas.
Ensure staff respond in a timely manner to situations that arise.
Accurately take messages and pass them to the relevant person promptly, escalating urgent matters quickly and accurately.
Follow security procedures for keys and pagers and monitor the security camera system.
Know the services provided at the facility and advise people making inquiries.
Respond to emergencies, including fire, severe weather and snow storms, power outages, resident elopement, and 911 calls, according to facility procedures.
Complete assigned administrative and miscellaneous duties within the designated timeframe, including copying, filing, typing, posting or distributing flyers, packing brochures, mailing materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
Adhere to all GLMC policies and procedures.
Perform other reasonable business duties assigned by the supervisor.