Part-Time Concierge - The SUR
About The Position
The Concierge organizes, coordinates, and implements resident services and programs, and serves as an information source for residents seeking help with local market resources. The role greets prospects and residents, supports incoming calls and service-request follow-ups, coordinates community amenities and logistics, and helps plan resident activities. The Concierge also manages package notifications and service tracking, maintains local-area information, and builds relationships with concierge vendors. This is a part-time position with an hourly range of $21.00–$23.50. The work schedule is flexible and includes taking call during evenings, weekends, and holidays. The role may require occasional or regular travel to assist other properties, attend training, or participate in business meetings.
Requirements
- Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
- Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
- Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.
- Travel may be required to assist other properties, attend training classes, or attend business meetings.
Responsibilities
- Greet prospects and residents entering the office or leasing area and ensure visitors are comfortable while waiting to speak with a team member.
- Answer phone calls, route them to the appropriate team member, and assist with completed service-request callbacks as necessary.
- Maintain the guest suite schedule, ensure proper payment and cleanliness before guest arrivals, and coordinate loading dock and/or elevator schedules for move-ins and move-outs.
- Ensure clubhouse amenities are in tour condition before the leasing office opens each morning.
- Document package arrival information and notify residents of deliveries within 24 hours.
- Maintain tracking logs for equipment rentals, dry-cleaning services, and other services provided by the community.
- Assist the community team with scheduling, planning, and organizing resident activities and programs.
- Maintain information about local restaurants, shops, delivery services, and other resources of interest to residents.
- Maintain relationships and contacts with concierge vendors.
Benefits
- 401(k) with company match (eligibility required)
- Employee Assistance Program
- Paid sick time
- May be eligible for bonus programs
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
