Concierge

Terlato Wine Group • Rutherford, CA

12d • $20 - $24

About The Position

The Concierge provides exceptional customer service and hospitality to winery guests, serving as the primary point of contact for reservation calls and email requests. The role explains and recommends guest experiences, encourages upgrades to private seated experiences, books reservations for sister properties, and supports reservation confirmations and sales. The Concierge uses reservation and table-management systems to organize seating, manage wait lists, minimize wait times, and coordinate the customer experience with the Tasting Room Manager. During peak periods, the role may also assist with tasting room tasks, including pouring and greeting guests. Cross-training opportunities are available at Rutherford Hill Winery.

Requirements

• Positive, service-driven attitude and enthusiasm for delivering a world-class customer experience in a fast-paced, stressful environment.
• Warm, polished verbal and written communication skills for internal and external interactions.
• Dependable self-starter with keen attention to detail, motivation, ambition, and a strong work ethic.
• Outgoing, enthusiastic, team-oriented approach; able to think ahead.
• Superior knowledge of the winery’s wines and experience offerings, as well as the surrounding area.
• Self-starter, clear communicator, positive team player, and effective multitasker.
• Proficiency in Microsoft Outlook, Word, Excel, CRM, and internet research.
• Wine knowledge and strong sales acumen.
• Availability to work weekends, some holidays, and some evenings.
• Ability to lift up to 50 pounds.

Nice To Haves

• Proficiency in Tock and E-Winery applications is highly desired.

Responsibilities

• Welcome guests with courteous, exceptional customer service and hospitality.
• Explain and recommend guest experiences and encourage upgrades to private seated experiences.
• Accurately capture walk-in customer contact information in the reservation system.
• Book reservations for sister properties and upsell experiences and offerings during reservation and confirmation processes.
• Respond to incoming reservation calls and email inquiries in a timely, thorough, and professional manner.
• Confirm reservations by phone before the day of visitation.
• Use table-management software to strategically seat guests, update table status, and minimize wait times.
• Maintain and organize a wait list and notify guests when tables become available using the reservation system.
• Collaborate with the Tasting Room Manager to organize and manage the customer experience.
• Assist with tasting room tasks, including pouring, greeting guests, and basic assistance during peak-volume periods, as needed.
• Complete outreach projects assigned by management.
• Participate in cross-training opportunities at Rutherford Hill Winery.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed