Concierge

Propark Mobility • New York, NY

7d • $19 - $20 • Onsite

About The Position

Propark Mobility is hiring a full-time Concierge to serve as the first impression for a building, greeting residents, patients, visitors, and other guests and assisting them as needed. The role includes emergency department waiting-room support, coordinating with hospitality liaisons and unit receptionists, helping visitors locate patients and escorting them to the bedside, and maintaining a welcoming, orderly environment. The Concierge also supports residents with community arrangements, local information, and package notifications, and performs other duties or projects as assigned according to operational needs.

Requirements

• At least 18 years old.
• Energetic and outgoing, with the ability to stand, run, and carry items weighing up to 50 pounds if needed.
• Strong written and spoken communication skills and a friendly, professional approach.
• Ability to thrive in a fast-paced environment and help resolve customer issues positively and helpfully.
• Ability to read, comprehend, and communicate effectively verbally and in writing.
• Ability to work in a team and interact with employees professionally and in a friendly manner.
• Ability to maintain a professional and friendly demeanor with residents and provide resolution to resident issues as needed.
• Ability to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

• At least one year of concierge experience.
• At least one year of customer service experience.
• High school degree or GED equivalent preferred.

Responsibilities

• Greet prospective residents, patients, visitors, and on-site inquiries cordially and provide a welcoming first impression.
• Track available wheelchairs at the front and notify navigation when additional wheelchairs are needed.
• Keep waiting-room glass clean and escalate interior messes to Environmental Services when necessary.
• Round on waiting patients and visitors and collaborate with the hospitality liaison regarding updates and delays.
• Apply visitor bands and work with the hospitality liaison and unit receptionists to locate patients and escort visitors to the bedside.
• Maintain a neat, orderly desk free of debris and trash.
• Follow company standards for wearing the uniform, using the company greeting, answering questions, resolving issues, and thanking customers upon exit.
• Report accidents, company-policy violations, safety hazards, and unusual occurrences to the local manager in a timely manner.
• Assist with community arrangements, including moving-in and moving-out procedures.
• Maintain local knowledge and information sources relevant to residents, such as transportation, entertainment, and facilities.
• Oversee package deliveries, record arrival details, and inform residents of packages within a day.
• Complete small cleaning or maintenance tasks according to company checklists when requested by local management.
• Perform other duties and special projects assigned by location management.

Benefits

• Free parking while working at the assigned Propark location.
• Flexible scheduling.
• Paid holidays.
• Wellness benefits according to city or state mandates.
• Free, confidential employee assistance program available to employees and their families 24/7, including three free counseling sessions for each employee and each household family member.
• For full-time employees: paid vacation and an additional day off on their birthday.
• For full-time employees: benefits package including medical, HSA, FSA, dental, vision, six supplemental insurances, commuter benefits, pet insurance, and 401(k).
• Seven paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED