Concierge

Village Green • Minneapolis, MN

10d

About The Position

Village Green is seeking an enthusiastic Concierge to serve as the first point of contact at its apartment communities. The role focuses on providing courteous, professional service to residents, guests, clients, vendors, and other contacts. The position pays $19 per hour, with quarterly bonuses of up to 15%, and offers benefits. The schedule is Tuesday through Saturday, 2:30 PM to 11:00 PM; availability to work a flexible schedule any day of the week is also required.

The Concierge greets residents and guests, shares information about community attractions and local amenities, supports leasing activities during off hours, handles resident packages, and maintains the front desk and lobby. The role also includes preparing incident documentation, following fair housing policies, and maintaining confidentiality. Employment offers are contingent on required background checks. Pre-employment drug testing is required, and the company participates in E-Verify.

Requirements

• Maintain professionalism and strong situational awareness when assisting residents and their guests.
• Resolve issues in a positive and professional manner.
• Communicate effectively.
• Be available to work a flexible schedule any day of the week.
• Be team oriented.

Responsibilities

• Greet residents and guests courteously and in a friendly manner as they enter the building.
• Become familiar with community attractions and local amenities and provide recommendations when requested.
• Provide brochures, floor plans, and other materials to clients.
• Complete guest cards, provide mini tours, and act on behalf of leasing during off hours.
• Retrieve packages for residents.
• Provide refreshments to residents and guests.
• Maintain the Concierge Binder.
• Keep the front lobby stocked with magazines, collateral, maps, transportation schedules, menus, and other materials according to the binder layout.
• Use the Internet to provide local and broader information to residents and guests.
• Maintain a clean and orderly front desk, lobby area, and applicable storage closets.
• Prepare incident reports and related documentation.
• Follow established fair housing policies.
• Communicate courteously and professionally with co-workers, management, residents, vendors, and outside contacts.
• Maintain confidentiality regarding co-workers, management, owners, past and current residents, vendors, and outside contacts.

Benefits

• Excellent benefits
• Quarterly bonuses up to 15%

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed