Concierge

Phoenix Senior Living•Durham, NC

19d

About The Position

Seasons at Southpoint is seeking a Concierge. The Concierge is often the initial contact and first impression for people interacting with Phoenix Senior Living. This role welcomes prospective residents, families, visitors, and job candidates; manages internal and external calls; takes and communicates messages; and provides community information in support of the Community Engagement Director and Executive Director’s marketing and sales efforts. The Concierge also assists the Associate Director / HR Designee with community recruitment, performs computer data entry and other assigned administrative duties, and monitors the Bistro area to help maintain refreshments, cleanliness, music, and a pleasant atmosphere. The listed shift is Monday through Friday.

Requirements

High school diploma or GED required.
Proven customer service experience and skills.

Nice To Haves

Knowledge and experience in the Senior Living Industry preferred.

Responsibilities

Oversee the community entry area and warmly welcome visitors, guests, and residents; offer and provide beverages to visitors and guests.
Contact the Community Engagement Director, Executive Director, or Department Director to meet with prospective residents, families, or visitors, while minimizing wait times.
Greet prospective candidates interested in Phoenix careers and job openings; direct candidates to apply online or capture their information onsite to begin the recruitment process.
Answer incoming and resident calls within two to three rings using the appropriate community greeting and identification.
Take complete messages, including name, phone number, message, time, and date as appropriate, and communicate them to the intended recipient.
Provide callers with a community overview, determine the appropriate person to receive the call, tell callers who they are being transferred to, and announce callers to the community associate.
Manage appointments for residents and family members, including appointments for hairdressers and transportation.
Send get-well cards to residents after obtaining community leaders’ signatures before delivering them.
Send sympathy cards to families and/or responsible parties as needed, obtaining community leaders’ signatures before sending them.
Assist the Associate Director / HR Designee with community recruitment.
Perform computer data entry and other assigned general administrative duties.
Monitor the Bistro area for refreshments, cleanliness, music, and a pleasant atmosphere.