Concierge

Hershey Entertainment & Resorts Careers • Hershey, PA

19d • Onsite

About The Position

The Concierge at The Hotel Hershey responds to guest requests for services and information and coordinates special projects. The role supports the resort’s guest experience by providing information about local events and attractions, coordinating guest arrangements, and assisting with reservations, check-in, check-out, and payments. The position is full-time, with a schedule that varies according to operational needs and is primarily first and second shift. Weekends and holidays are required.

Requirements

• At least 2 years of guest service experience.
• Must be 18 years of age or older.
• Valid driver’s license.
• High school diploma or equivalent.
• Proven employee and guest relations, communication, problem-solving, and organizational skills.
• Ability to speak, read, and write English.
• Keyboarding skills and familiarity with PCs.
• Professional image representative of the property’s image.

Responsibilities

• Greet and direct guests and provide information about area events and attractions.
• Coordinate VIP arrivals, transportation requests, dining and spa reservations, and guest room amenities.
• Coordinate reservations, check guests in and out, and process card and cash payments.
• Handle special projects as assigned.
• Perform other duties as assigned.

Benefits

• Free admission to Hersheypark.
• Discounts.
• Medical, dental, and vision coverage beginning the first day of the month after starting work.
• 401(k) contribution.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED