Concierge - Part Time

Mira Vie at Clifton•Clifton, NJ

2d•$16 - $18•Onsite

About The Position

Distinctive Living is seeking a part-time Concierge for Mira Vie at Clifton in Clifton, New Jersey. The Concierge is the community’s first point of contact for visitors and callers and provides friendly, professional customer service. The role welcomes visitors, responds to questions or concerns from prospective and current residents and their families, and supports the sales and marketing team and business office. It also manages the lobby experience, paying close attention to detail and creating positive experiences for residents and visitors.

Requirements

High school diploma or equivalent.
At least six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Ability to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel.

Responsibilities

Assist residents, families, visitors, and employees with questions or problems to help ensure a positive experience.
Greet visitors and answer incoming calls professionally and respectfully.
Monitor the entry area, greet and direct visitors, forward calls, take messages, receive and send resident packages, and help residents mail letters and packages.
Keep the desk and lobby clean and neat, create a comfortable and inviting space, and assist with promoting resident activities in the lobby.
Manage inquiries by connecting callers and visitors with the appropriate inquiry team member.
Respond to inquiries and provide tours when the community relations director, executive director, and resident care directors are unavailable.
Facilitate community experiences and tours as needed, support community marketing standards, assist with the Lead Management Program, and assemble marketing packets as needed.
Assist with processing new resident documentation and maintaining resident files while preserving confidentiality.
Encourage residents to participate in activities.
Follow and communicate company policies and procedures.
Perform other duties as necessary.