Part Time Concierge

MBK Senior Living • Olympia, WA

6d • $18 - $18

About The Position

The Concierge creates exceptional first impressions and delivers an outstanding experience for customers, team members, families, and professionals. Through friendly, professional, and service-oriented interactions in person and by phone, the Concierge represents MBK Senior Living’s mission and values. The role is scheduled Mondays and Tuesdays from 8:30 a.m. to 5:00 p.m., with a pay rate of $17.50–$18.00 per hour.

The Concierge welcomes residents, families, visitors, and prospective residents; supports sales inquiries and tours; handles incoming calls; responds to resident and family requests; and shares information about community activities, events, and services. The position also provides administrative and reception-area support, helps maintain a safe and secure environment, follows applicable regulations and company procedures, and promotes teamwork and open communication. Other duties and special projects may be assigned by the Lead, Business Office Manager, Director of Sales, Executive Director, or designee.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Complete required background clearance and health screening, and provide negative TB test results within 7 days of employment; the TB test must be from within the last 6 months.
• Ability to deal tactfully and professionally with personnel, residents, family members, and guests.
• Ability to make sound, independent decisions when warranted, remain calm, and manage stressful or emergency situations effectively.
• Exceptional interpersonal and communication skills, including the ability to speak, write, and read English and connect with people of all ages and backgrounds.
• Positive, polished, and professional demeanor, with a genuine passion for helping others.
• Strong organizational skills and ability to manage multiple tasks and priorities simultaneously.
• Comfort using basic computer systems, phone systems, and office equipment.
• Ability to maintain composure and professionalism in a busy, dynamic environment.
• Ability to walk, bend, kneel, squat, pull, lift overhead, and perform repetitive motions.
• Ability to move intermittently throughout the workday and in the community.
• Ability to lift and carry up to 50 pounds and push up to 250 pounds as necessary.
• Ability to assist with residents’ physical movement during routine transfers and emergency situations.
• Ability to sit and work at a computer for prolonged periods.

Nice To Haves

• Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment; on-the-job training may be provided for candidates with the right aptitude and attitude.

Responsibilities

• Greet residents, families, visitors, and prospective residents in a friendly and professional manner.
• Support sales by directing inquiries, welcoming tours, and helping create a positive experience for residents, families, and guests.
• Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
• Respond to residents’ and families’ questions and requests, providing assistance or coordinating with other departments.
• Stay informed about daily activities, events, and resident services and share information proactively.
• Assist with administrative tasks, including logging messages, distributing mail and packages, and maintaining an organized, welcoming reception area.
• Help maintain a safe and secure environment in accordance with established standards, policies, and procedures.
• Comply with applicable federal, state, and local regulations and company policies and procedures.
• Promote teamwork and open communication in alignment with MBK principles and core values.
• Perform other duties and special projects as assigned or requested by the Lead, Business Office Manager, Director of Sales, Executive Director, or designee.

Benefits

• 401(k) retirement plan with company match up to 4%.
• Employee Assistance Program for employees and household members.
• Financial and legal services.
• Educational loan assistance and scholarships.
• Team member discount programs.
• Resources supporting physical, emotional, and financial wellness.
• Free meal per shift.
• Leadership development and in-person, virtual, individual, and group training.
• Reasonable accommodations in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED