Concierge- Part Time

Harmony Senior Services•Newark, DE

About The Position

The Concierge performs administrative and reception duties for the community. Responsibilities include greeting visitors, answering and transferring calls, taking accurate messages, monitoring communication and building-security systems, maintaining resident and visitor logs, and completing office support tasks. The role also supports resident services by processing service requests, selling meal tickets, helping coordinate the resident van schedule, and protecting confidential resident information. The Concierge is expected to maintain a clean, neat front desk and lobby and attend required in-services and staff meetings.

Requirements

High school diploma or GED.
Experience with administrative functions.
Answer phones politely and professionally.
Be organized and able to work well with others as part of a team.
Be polite and considerate toward residents, visitors, co-workers, and the management team.
Communicate effectively both verbally and in writing.
Be able to sit for extended periods.
Be able to function effectively in a busy environment and multitask.
Be willing to work a flexible schedule that includes weekends and holidays.
Attend all required in-services and staff meetings.
Be considerate, neat, well-groomed, and professional in appearance; dress professionally.

Responsibilities

Greet and monitor visitors to the community.
Answer telephone calls, transfer them to the appropriate party, and take accurate messages in a courteous and professional manner.
Monitor the walkie-talkie, door security system, and fire panel as needed.
Monitor resident sign-in and sign-out and visitor registration logs.
Complete administrative support tasks, including filing, typing, and making copies, for all departments.
Fill out and log service request forms for residents and/or staff.
Keep the front desk and lobby area clean and neat.
Sell meal tickets and account for them by payroll deduction or personal check.
Help ensure building security, including periodically checking building entrances and exits.
Attend required in-services and staff meetings.
Assist with coordinating the van schedule for residents.
Follow confidentiality policies regarding the release of resident information.
Complete other duties as assigned.