Concierge

Related•New York, NY

About The Position

The Concierge is the first point of contact for residents and guests, providing polished, warm, and reliable service and helping create a welcoming atmosphere in the building. The role supports resident and guest needs, building access and security procedures, package and amenity management, move coordination, leasing visits, community engagement, and service issue resolution. The schedule is Thursday through Monday, 3:00 p.m. to 11:00 p.m., with Tuesday and Wednesday off.

Requirements

A passion for excellent service and a composed, professional attitude.
Ability to use basic digital tools, including logging systems, CRM platforms, email, and Microsoft Office tools.
Ability to lift up to 50 pounds and stand for long periods.
High school diploma or equivalent.

Nice To Haves

One to three years of experience in hospitality, customer service, or luxury properties.

Responsibilities

Greet residents and guests professionally and warmly.
Announce visitors and manage deliveries.
Keep the lobby calm, clean, organized, and inviting; check lighting, music, scent, and the overall atmosphere.
Support leasing tours and resident events with a polished front desk presence.
Monitor building camera systems and logs.
Track vendor and contractor activity and follow access procedures.
Respond calmly and appropriately to safety or privacy concerns.
Log and organize packages and deliveries using digital tools.
Track service requests and amenity bookings and support package room and inventory systems.
Manage visitor logs and help maintain accurate resident preferences.
Prepare elevators and common areas for scheduled moves and notify the Resident Manager about unscheduled move-ins or move-outs.
Welcome prospective residents, alert the leasing team, share branded materials, and collect contact information.
Offer local tips, assist with events, maintain bulletin boards, and personalize service by remembering resident preferences.
Follow emergency procedures, address service issues when possible, escalate as needed, and follow up with residents to ensure satisfaction.
Join daily huddles and team updates, model professionalism and emotional intelligence, and take on special assignments when asked.