Concierge Services Representative - Healthcare

IRG Physical Therapy•Mill Creek, WA

46d•$18 - $24•Onsite

About The Position

IRG Physical & Hand Therapy is seeking a Concierge Service Representative for their Patient Care Department, IRG Concierge Services. This role is crucial to the patient experience, serving as the first point of contact for IRG patients. The Concierge Service Representative will handle non-medical inquiries via phone, connect patients to various services, process incoming leads from faxed referrals, and schedule patient appointments. This position centralizes patient communications and conversion processes and offers potential for schedule flexibility due to departmental expansion and program launches. The role involves elements of sales, marketing, business development, and community involvement, aiming to help employees and patients achieve their best selves within a supportive, family-like culture.

Requirements

You love people and thrive on establishing meaningful connections through virtual and telephone platforms.
You exhibit the ability to multitask without being overwhelmed.
You are capable of building strong rapport with patients from a variety of backgrounds with empathy and professionalism.
You have excellent verbal and written skills to ensure effective communication with physicians, patients, Front Office Coordinators and other staff.
You enjoy an independent, digital, self-driven work environment.
You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc.).
High school diploma.
2+ years of experience in a customer service position.
Knowledge of basic insurance and medical terminology.
Knowledge and adherence to HIPAA laws and compliance regulations.

Nice To Haves

Bachelors degree in related field preferred.
Bilingual/multilingual preferred (not required).

Responsibilities

Respond to patients via telephone by assessing needs and answering general questions regarding treatment options.
Obtain patient intake information and schedule new patients then send appropriate patient materials prior to initial appointment.
Utilize an electronic medical records system to schedule appointments and facilitate communication to and from the clinic staff in accordance with established protocols.
Responsible for handling physician correspondence.
Provide excellent customer service by anticipating patient needs.
Answer multi-line phones and communicating messages.