Concierge Service Representative
MacMore•Fort Belvoir, VA
•Remote
About The Position
MacMore is seeking to fill a full-time Concierge Service Representative position for a pending contract award with the Department of Defense Health Agency.
Requirements
- At least one year of hospitality-service experience or equivalent work.
- Fluent English reading, writing, speaking, and comprehension skills.
- Proficiency in Microsoft Word and Excel.
- Excellent customer service, communication, telephone etiquette, and interpersonal skills.
- Courteous, patient, attentive, adaptable, and able to handle difficult situations positively.
- Knowledge of general medical ethics.
- Current Basic Life Support certification from the American Heart Association or American Red Cross.
Responsibilities
- Greet patients, visitors, and staff and proactively offer assistance.
- Provide directions to clinics, wards, offices, and nearby medical-center facilities.
- Escort guests or arrange patient transportation through the dispatcher.
- Assist patients entering or exiting vehicles, taxis, and shuttle buses.
- Open doors and report malfunctioning accessible doors.
- Collect and return wheelchairs, crutches, and walkers at shift changes.
- Monitor compliance with visitor identification requirements and report violations.
- Respond to hospital emergency codes and participate in emergency exercises.
- Assist with patient evacuation during mass-casualty or emergency events.
- Provide aid within BLS training limitations and promptly notify the supervisor.
- Distribute and collect patient-satisfaction surveys.
- Conduct prescribed entrance screening, including appointment and COVID-19 symptom or exposure questions.
- Report safety, security, maintenance, and service issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
