GWI - Concierge Representative
Renewal by Andersen•Appleton, WI
•$18 - $20•Onsite
About The Position
The Customer Concierge role focuses on providing excellent customer service to Renewal by Andersen homeowners and supporting them throughout their home improvement journey. The Concierge Representative is a point of contact for homeowners regarding window and door installation and helps facilitate each project. The position works closely with the production team to support installations that meet customer expectations and deliver a positive buying experience.
Requirements
- At least 2 years of customer service experience.
- Excellent interpersonal skills.
- Data entry skills.
- Strong competence in Microsoft Office.
- High attention to detail.
- Ability to organize simultaneous tasks.
Responsibilities
- Assist current customers with issues related to their window replacement projects.
- Work closely with the production team to ensure each customer's project is installed to their liking.
- Schedule product installations.
- Help ensure customers have a positive experience buying new windows and doors.
- Build concrete relationships with homeowners.
- Input project information into a database.
- Update customer files.
Benefits
- Full medical, dental, life, and disability insurance plans.
- Company-matched 401(k).
- Generous paid vacation and holidays.
- Paid training.
- Bonus program.
- Laptops, smartphones, and tablets to help employees reach their earning goals.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
