Experience Concierge Representative

EXCLUSIVE JETS LLC•Raleigh, NC

12d•Onsite

About The Position

The Experience Concierge Representative provides high-touch service to private aviation clients, serving as their primary point of contact and curating personalized travel experiences. The role requires detailed knowledge of private aviation, exceptional attention to detail, and a commitment to discreet, white-glove customer service. The representative builds relationships with high-net-worth clients, learns their preferences, and coordinates all aspects of their trips, including flight arrangements, gourmet catering, ground services, and special requests. The role also involves responding to client inquiries, sharing trip updates, handling billing questions and account records confidentially, resolving issues, collaborating with flight crews and other internal and external partners, and soliciting feedback to improve service. This is a full-time, on-site position based in the Raleigh office, Monday through Friday. The work is primarily in a professional office environment. Occasional travel to company locations, customer sites, or business events may be required, and working hours may occasionally need to be flexible based on business needs.

Requirements

At least 1 year of private aviation experience.
At least 3 years of experience in luxury client services, VIP account management, or a similar role; private aviation or high-end hospitality experience is preferred.
Profound understanding of private aviation operations, including trip planning, aircraft types, and industry regulations.
Exemplary written and verbal interpersonal and communication skills.
Strong attention to detail and ability to manage multiple priorities.
Proficiency with office software and customer relationship management systems.
Poise and adaptability in a dynamic, fast-paced environment.
Proactive problem-solving skills and commitment to high-quality client service.
Genuine interest in aviation and dedication to client satisfaction.
Availability for occasional travel and participation in company events as needed.
Authorization to work lawfully in the United States and ability to provide two forms of Federal Identification.
Successful completion of a comprehensive pre-employment background check, including verification of employment, education, criminal history, and other relevant information.

Nice To Haves

Bachelor’s degree in Business Administration, Aviation Management, or a related field (listed as preferred).
Experience in private aviation or high-end hospitality.

Responsibilities

Cultivate and maintain relationships with high-net-worth clients, learning their preferences and requirements to provide personalized service.
Plan and oversee client trips, including flight coordination, gourmet catering, ground services, and special requests.
Respond promptly to client inquiries through various communication channels and provide timely updates about trip arrangements.
Handle billing inquiries and maintain accurate, confidential client account records.
Proactively identify and resolve challenges or concerns that arise during a client’s journey.
Coordinate with flight crews, internal stakeholders, and external luxury service providers to deliver seamless client experiences.
Solicit and respond to client feedback to improve services.