Concierge / Resident Services Coordinator

Sares Regis Corporate Office • Menlo Park, CA

2d

About The Position

SRG Residential is seeking an experienced customer service professional to work at Middle Plaza Apartments, a 215-unit community in Menlo Park, California. The Concierge / Resident Services Coordinator welcomes prospects, guests, and visitors and provides current and future residents with personalized service focused on care and convenience. The role builds positive relationships with residents, responds professionally and promptly to concerns, communicates community information, and plans resident activities. The position requires relevant customer service and resident engagement experience, the ability to work independently, and availability to work weekends and overtime as needed.

Requirements

• Experience in customer experience and relevant experience for the role.
• Ability to pass a fair housing exam.
• Experience with file audits, customer service, and resident engagement.
• Ability to communicate effectively in writing and verbally.
• Ability to work independently without direct supervision.
• Knowledge of property-level operations software.
• Proficiency with Outlook, internet software, Excel, and Word.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as the job requires.

Nice To Haves

• Yardi experience.

Responsibilities

• Greet prospects, guests, and visitors as they arrive at the community.
• Provide a personalized experience emphasizing care and convenience for future and current residents.
• Engage with residents and foster ongoing positive relationships while confirming their expectations are being met.
• Respond to resident complaints and concerns in a timely and professional manner, seeking satisfactory outcomes.
• Serve as a communication center by sharing community updates daily, weekly, or monthly through the computer portal and postings.
• Plan, promote, and deliver resident events and activities that provide value beyond residents’ apartment homes.
• Identify, communicate, and implement opportunities to improve resident happiness and service.

Benefits

• 401(k) match
• Rental incentive and renewal compensation
• Bonuses
• Rental discounts depending on location
• Medical, dental, vision, and other voluntary benefits for eligible regular full-time employees working 30–40 hours a week
• Vacation accrual for eligible regular full-time employees working 30–40 hours a week
• Sick time accrual in accordance with law

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed