Concierge / Resident Services Coordinator

Sares Regis Operating Company, L.P. • Torrance, CA

2d

About The Position

SRG Residential is seeking an experienced customer service professional to work at Oak Creek Apartments, a 215-unit community in Palo Alto, California. The Concierge / Resident Services Coordinator creates a personalized, convenient experience for prospective and current residents; supports resident engagement and communication; and helps ensure concerns are resolved professionally. The role also plans and delivers resident events and identifies ways to improve resident satisfaction and service.

Requirements

• Experience in customer experience and relevant professional experience.
• Ability to pass a fair housing exam.
• Experience with file audits, customer service, and resident engagement.
• Effective written and verbal communication skills.
• Ability to work independently without direct supervision.
• Knowledge of property-level operations software, including Outlook, internet software, Excel, and Word.
• Current driver's license and auto insurance.
• Ability to work weekends and overtime as required.

Nice To Haves

• Yardi experience.

Responsibilities

• Greet prospective residents, guests, and visitors upon arrival.
• Provide personalized service focused on care and convenience for prospective and current residents.
• Build positive ongoing relationships with residents and confirm that their expectations are being met.
• Respond to resident complaints and concerns promptly and professionally, seeking satisfactory resolutions.
• Communicate community happenings to residents through the computer portal and postings on a daily, weekly, or monthly basis.
• Plan, promote, and deliver resident events and activities.
• Identify, communicate, and implement opportunities to improve resident happiness and service.

Benefits

• 401(k) match
• Rental incentive and renewal compensation
• Bonuses
• Rental discounts depending on location
• Medical, dental, vision, and other voluntary benefits for eligible regular full-time employees working 30–40 hours per week
• Vacation accrual for eligible regular full-time employees working 30–40 hours per week
• Sick time accrual in accordance with law

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed