Concierge / Resident Services Coordinator

Sares Regis Operating Company, L.P. • Torrance, CA

2d • Onsite

About The Position

SRG Residential is seeking an experienced customer service professional to work at Middle Plaza Apartments, a 215-unit community in Menlo Park, California. The coordinator welcomes prospects, guests, and visitors; provides personalized care and convenience to current and future residents; and builds positive resident relationships while checking that expectations are being met. The role handles resident concerns professionally, communicates community information through the computer portal and postings, plans and delivers resident events, and identifies ways to improve resident happiness and service.

The position pays $28.00 per hour. The company describes a compensation package that includes a 401(k) match, rental incentives and renewal compensation, bonuses, and location-dependent rental discounts. Regular full-time employees working 30–40 hours per week are eligible for medical, dental, vision, other voluntary benefits, and vacation accrual. Sick time accrues in accordance with law. Employment is contingent on successful background screening and a drug test.

Requirements

• Experience in customer experience and relevant professional experience.
• Ability to pass a fair housing exam.
• Experience with file audits, customer service, and resident engagement.
• Ability to communicate effectively in writing and verbally.
• Ability to work independently without direct supervision.
• Knowledge of property-level operations software, including Outlook, internet software, Excel, and Word.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as required.

Nice To Haves

• Yardi experience.

Responsibilities

• Greet prospects, guests, and visitors as they arrive at the community.
• Provide personalized care and convenience for future and current residents.
• Engage with residents and foster positive ongoing relationships while confirming that their expectations are being fulfilled.
• Respond to resident complaints and concerns promptly and professionally, ensuring situations are resolved to residents' satisfaction.
• Communicate community happenings daily, weekly, or monthly through the computer portal and postings.
• Plan, promote, and deliver resident events and activities.
• Identify, communicate, and implement opportunities to improve resident happiness and service.

Benefits

• 401(k) match
• Rental incentive and renewal compensation
• Bonuses
• Rental discounts depending on location
• Medical, dental, vision, and other voluntary benefits for eligible regular full-time employees working 30–40 hours per week
• Vacation accrual for eligible regular full-time employees working 30–40 hours per week
• Sick time accrual in accordance with law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed