Concierge / Receptionist

American House Senior Living Communities•Plainfield, IL

11d

About The Position

Under the general direction of the Executive Director, the Concierge / Receptionist is responsible for the overall management and integrity of the building during weekends and as scheduled. The role provides customer service and administrative support to residents and guests, responds to resident concerns, supports building activities, and carries out emergency procedures as needed. The stated schedule is 4–7 pm.

Requirements

Proficiency in word processing, spreadsheets, and email.

Responsibilities

Provide high-quality customer service to residents.
Answer a multiline telephone, screen calls, and direct them appropriately.
Greet guests and residents entering the building and direct them to the correct destination when needed.
Respond to and address resident concerns that arise during the shift.
Provide general administrative and clerical support.
Schedule appointments.
Receive and sort mail and deliveries.
Carry out any emergency procedures required during the shift.
Be knowledgeable and successful in using the BILD sales system.
Run or oversee weekend activities.
Notify the Executive Director of emergency situations.
Identify areas or articles in need of repair and report them to the Assistant Director.
Perform other duties as assigned by the Executive Director.