Concierge/Receptionist

Senior Living Communities Careers•Winston Salem, NC

10h

About The Position

The Concierge/Receptionist is the community’s “Director of First Impressions” and serves as the first contact for prospective residents, guests, and family members. The position supports residents and visitors, helps promote community programs and sales efforts, and maintains communication and security functions at Homestead Hills. The role is part-time, with a rotating schedule: Week 1 includes 3–7 p.m. Friday and Wednesday and 4–7 p.m. Monday; Week 2 includes 3–7 p.m. Friday, Saturday, Sunday, and Wednesday and 4–7 p.m. Wednesday, as stated in the posting. The role requires courteous, professional interaction with residents, families, guests, and visitors; handling calls and communication devices; monitoring security and emergency systems; and managing office equipment, mail, and newspapers. The position also requires participation in training and protection of confidential resident and employee healthcare information. Work involves a range of physical activities, lifting or carrying up to 25 pounds, minimal to moderate noise, and potentially extended periods at a computer. The associate may encounter difficult situations, including contact with mentally ill and deceased residents. No travel is expected, though occasional travel may be required for training, continuing education, emergencies, or other company functions.

Requirements

Telephone operating and answering experience is required.
Ability to read, write, speak, and understand English fluently.
Ability to meet or exceed company attendance and punctuality standards.
Ability to use miscellaneous software and office equipment.
Ability to understand and follow directions.
Ability to work with minimal supervision.

Nice To Haves

Certification or completed coursework in office management is desired.
One to two years of experience in a similar concierge or administrative assistant position is desired.

Responsibilities

Greet, engage, and assist residents, family members, guests, and visitors in a courteous and professional manner.
Answer internal and external telephone calls, pages, and walkie-talkie communications.
Promote programs, outings, and events; encourage participation; and assist residents or guests with registration.
Support community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a place to live.
Maintain building security, monitor security systems including the emergency call system, and respond accordingly.
Manage the operation and maintenance of office equipment and communication devices, including call transfers.
Manage mail and newspaper delivery.
Attend required in-service training sessions.
Maintain HIPAA standards and keep resident and employee medical or healthcare information confidential.
Perform other duties as assigned.