Concierge/Receptionist

Lakewood Retirement Community-LifeSpire • Henrico, VA

9d

About The Position

Lifespire of Virginia is seeking a Concierge/Receptionist to help maintain the safety and security of residents, staff, visitors, and campus buildings. The role involves responding to resident needs and emergencies, maintaining accurate records, checking in visitors, vendors, and contractors at the guardhouse, and supporting campus life-safety procedures. The Concierge uses computer systems, radios, phones, carts, and other equipment, and works closely with Security staff. The position is scheduled from 3:00 p.m. to 11:30 p.m.

Responsibilities

• Oversee and maintain the overall safety and security of residents, staff, visitors, and buildings on campus.
• Relate to the needs and concerns of senior adults.
• Maintain logs and records accurately and promptly, including the Guardhouse Visitor Log.
• Follow Concierge schedules and job routines.
• Solve problems quickly, accurately, and appropriately.
• Respond promptly during emergency responses and drills, and assess and react calmly in emergencies.
• Interpret and respond appropriately to residents' urgent care needs and dispatch appropriate responses to calls for assistance.
• Work closely and cooperatively with Security staff.
• Use personal computers and programs tied to the campus emergency response system, including the SARA system.
• Perform computer-based tasks such as data entry, email, internet use, and other software and program use.
• Report suspected resident neglect or abuse, or concerns about residents' general well-being, to management.
• Report wear and tear, structural defects, equipment breakdowns, and evidence of pests to management and/or the Maintenance Department.
• Use, store, and maintain equipment and supplies properly, including radios, computers, carts, and phones.
• Comply with infection-control regulations, guidelines, and policies.
• Keep the work area clean and presentable.
• Attend required meetings and in-services and complete Relias training assignments.
• Assist with in-servicing related to life-safety services.
• Frequently walk and stand while checking in visitors, vendors, and contractors at the Guardhouse.
• Issue Visitor Passes and complete visitor check-in procedures.
• Operate the main entrance vehicle gates manually as needed using the manual gate controls.

Benefits

• Tuition and educational reimbursement
• Flexible scheduling
• Generous paid time off
• 4.5% dollar-for-dollar match on the 403B
• Discounted meals
• Team member appreciation events
• Supportive environment to grow your career

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed