Concierge Receptionist

Compass Senior Living • Redmond, OR

17d

About The Position

The Concierge/Receptionist provides friendly, professional customer service and manages the lobby experience for visitors. The role includes greeting prospective and current elders, families, visitors, and team members; responding to questions or concerns; and supporting sales and marketing, the business office, and other leadership team members. The Concierge/Receptionist helps create a welcoming, positive environment and represents the community’s core values of goodness, loyalty, faith, and fun.

Requirements

• Kindness and a desire to work with elderly people, along with enjoyment of working with people generally.
• Resourcefulness and strong problem-solving skills.
• Ability to work well with people in emotional or stressful situations.
• Organizational and follow-up skills, with the ability to manage multiple priorities.
• Previous experience answering telephones and/or working in a customer service role.
• Willingness to learn and work within a team environment.
• Good verbal communication skills and ability to read, write, and speak English with residents and coworkers who only speak English.
• Ability to pass a criminal background check.
• Ability to perform job responsibilities with or without accommodation.

Responsibilities

• Answer incoming calls and take messages.
• Greet elders, families, visitors, and team members in person and by phone, answer questions, and create a friendly, positive environment.
• Assist leadership team members with Life Enrichment, Marketing, and accounting tasks as requested, including events, directing marketing calls, receiving invoices, and sorting mail.
• Monitor the entry area and keep it neat, clean, and inviting.
• Receive and send packages for elders and assist with their questions and concerns as requested.
• Represent the community by role-modeling its core values of goodness, loyalty, faith, and fun.

Benefits

• Accrue vacation and sick time starting the first day.
• 401(k) retirement savings plan after 90 days, with employer match after one year.
• Financial wellness education program.
• Wellness and fitness resources with savings discounts.
• Early access pay options.
• Career growth through ongoing training programs and mentorship opportunities.
• Medical, dental, vision, and voluntary benefit options for full-time team members.
• Employee and Family Assistance Program to support emotional wellness for full-time team members.
• Education reimbursement program for full-time team members.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed