Concierge/Patient Representative - Wyandanch

Sun River Health•Wyandanch, NY

1d•$20 - $23•Onsite

About The Position

Sun River Health is seeking a Full-time Concierge/Patient Representative to support our Wyandanch, NY site. This role involves greeting and assisting patients, managing patient flow, answering phones, responding to disruptive behavior, and ensuring patient access to services in a pleasant, knowledgeable, and efficient manner. The position also includes responsibilities related to patient registration, appointment scheduling, fee collection, and communication with a diverse patient population.

Requirements

High school diploma/ GED
0-2 years of work-related experience

Nice To Haves

Bilingual Spanish is preferred

Responsibilities

Greets and assists patients.
Maintains an orderly flow of patients to service areas.
Answers phones.
Responds to calls regarding disruptive patient behavior and summons police when necessary.
Observes patient behavior and makes general rounds of buildings.
Assists Facilities Staff with ongoing work orders and tasks.
Properly records outside visitors in a log.
Assists with Health Center deliveries.
Registers patients.
Covers lunch breaks as needed.
Provides patient-centered care and facilitates patient access to services.
Communicates with a diverse population using well-developed interpersonal skills.
Responsible for all aspects of the registration and appointment process for patients.
Maintains orderly flow of patients to services and places patients in paperwork during registration process.
Informs Management if patients become disruptive.
Makes 3-5 rounds of Health Center properties/offices on a regular basis.
Assists other facility staff as requested.
Able to activate and de-activate the Health Center Alarm System and assume the role of the Fire Warden.
Assists with daily reception activities and ensuring that all processes needed for patient services are initiated.
Communicates effectively with team members and patients all aspects of service.
Responsible for telephone and mail contact with patients.
Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
Verifies all insurance and sets fees based on the sliding scale fee.