Concierge Intern

Cirrus Aircraft•Alcoa, TN

21d

About The Position

The Concierge Intern contributes to Vision Center and Concierge operations by delivering guest experiences, supporting campus logistics, and improving operational efficiency. The role combines customer service and administrative support with strategic project development to support organizational growth. The intern provides general concierge services, anticipates guest needs, and develops a project that contributes to operations and the customer experience. The internship includes completing a summer-long project and presenting it to senior leadership at the end of the internship. Applicants must be able to pass a pre-employment drug screen and background check and complete the entire internship.

Requirements

Be a current student pursuing a bachelor’s degree in a relevant field.
Be a junior or senior in good academic standing.
Be proficient with Microsoft Office tools, including Excel, PowerPoint, and Word.
Have strong written and verbal communication skills.
Be able to manage multiple tasks and meet established deadlines.
Have strong organizational and time-management skills.
Be able to work independently and collaboratively within a team environment.
Have strong attention to detail and problem-solving skills.
Pass a pre-employment drug screen and background check.
Be able to complete the entire duration of the internship.

Responsibilities

Design and establish a strategic role that enhances Vision Center operations, the customer experience, and infrastructure, supporting long-term campus growth and development.
Greet and engage with all guests.
Anticipate guests’ needs and respond promptly.
Support concierge functions, including placing and processing fuel orders, issuing visitor badges, coordinating meals, managing the courtesy car fleet, and completing other tasks that contribute to guest experience.
Work with the Delivery Experience team and other departments to create a world-class experience for guests.
Provide shuttle services and escort customers to buildings across campus.
Perform data entry, particularly in Salesforce, and prepare weekly reports.
Maintain the Patriot Act sign-in log for all Cirrus visitors.
Maintain common spaces through organization, stocking, cleaning, and similar tasks.
Energize the Cirrus Service Essentials.
Strive to improve service performance and practices.
Create and develop a project throughout the summer and prepare a short presentation for senior leadership at the end of the internship.
Perform additional duties as required.