Concierge-Breakfast Attn
About The Position
The Concierge Attendant creates a welcoming, personalized guest experience by maintaining a well-presented lounge, providing hospitality, and serving as a resource for hotel and local recommendations. The role supports guests with recommendations, reservations, transportation, hotel services, questions, and special requests while helping with front office operations and guest communications as needed. The attendant maintains food, beverage, and supply presentations and keeps the lounge clean, organized, and guest-ready while following food safety, cleanliness, and service standards. Additional duties may be assigned to support guest satisfaction and hotel operations.
Requirements
- Strong communication and guest service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Detail-oriented, with a focus on cleanliness and presentation.
- Basic computer skills and ability to learn hotel systems.
- Professional, reliable, and service-focused.
- Ability to work independently and as part of a team.
- Ability to work a flexible schedule, including weekends and holidays.
- Commitment to delivering exceptional guest experiences.
Nice To Haves
- Previous hospitality, concierge, lounge attendant, or customer service experience.
- Knowledge of local restaurants, attractions, and transportation options.
Responsibilities
- Provide exceptional service and hospitality to guests in the Concierge Lounge.
- Set up, stock, and maintain food, beverage, and supply presentations.
- Keep the lounge clean, organized, and guest-ready throughout the shift.
- Assist guests with local recommendations, dining reservations, transportation, and hotel services.
- Answer guest questions and fulfill special requests promptly and professionally.
- Maintain knowledge of hotel amenities, events, and local attractions.
- Support front office operations and guest communications as needed.
- Follow food safety, cleanliness, and service standards.
- Perform additional duties as assigned to support guest satisfaction and hotel operations.
Benefits
- Competitive wages.
- Medical, dental, and vision insurance plans.
- Life insurance with short-term and long-term disability options.
- 401(k) with company match.
- Tuition assistance.
- Discounted room rates at Concord-managed hotels.
- Training and development and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
