Concierge/Activity Assistant-On-Call
About The Position
Cogir Senior Living is seeking an on-call Concierge/Activity Assistant for its senior living community. The Concierge serves as a first point of contact for residents, families, visitors, and guests, providing front desk coverage and exceptional customer service. The role helps create a welcoming and supportive environment, addresses inquiries, coordinates resident services, and maintains efficient front desk operations. Responsibilities include answering and directing calls, greeting visitors, maintaining visitor logs and monitoring community access, assisting residents with transportation, activities, and appointments, supporting management with administrative work, ordering office supplies, responding to resident questions or concerns, and completing work order requests.
Requirements
- High School Diploma or equivalent.
- At least 6–12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting.
- Working knowledge of computer systems, including Word, Excel, and Outlook.
- Patience and willingness to assist residents, visitors, and team members.
- Friendly, assertive, professional, outgoing, multitasked, and organized.
- Excellent communication skills.
- Availability to work flexible shifts, including weekends and holidays.
- Ability to maintain confidentiality and adhere to ethical standards.
Responsibilities
- Answer multi-line telephone calls and direct calls and inquiries as needed.
- Greet families, residents, guests, and vendors.
- Maintain outside visitor logs and monitor access to the community.
- Assist residents with scheduling transportation, activities, or appointments.
- Support management with administrative tasks, including data entry, scheduling, and light clerical work.
- Order office supplies.
- Address resident concerns or questions and escalate issues to management when necessary.
- Complete work order requests.
Benefits
- Competitive wages, training, and growth opportunities.
- Early access to paycheck.
- Health, dental, vision, and life insurance.
- Paid vacation, holidays, and sick leave.
- 401(k) with company match.
- Free meals at work.
- Employee Assistance Program.
- Employee referral program.
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What This Job Offers
Education Level
High school or GED
