Seasonal Part Time - Snapdragon Stadium Concessions Stand Lead

Aztec Shops•San Diego, CA

7h•Onsite

About The Position

The Concessions Stand Lead is responsible for operating an assigned concession stand and coordinating its workforce to provide prompt, accurate, and friendly service to venue guests. The role enforces company policies and procedures related to food and beverage service, responsible alcohol service, and cash handling. Stand Leads report directly to the Concessions Supervisor for their assigned stand. The Stand Lead supports pre-event, event, and post-event operations; helps supervise and train stand personnel; and coordinates stocking, inventories, food preparation, customer service, and staff assignments. The role also maintains the stand’s cleanliness, organization, appearance, and readiness for the next event; communicates with leadership, other departments, and vendors; resolves customer concerns; and oversees closing, point-of-sale closeout, food storage or disposal, cleaning, inspection, and security procedures. Additional duties may be assigned based on business needs. Candidates must be available for a flexible schedule based on operational needs, including opening, mid-day, closing, and night shifts, as well as weekends and holidays. The position involves working in food-production areas and outdoors, with exposure to food fumes or airborne particles, moving mechanical parts, heat, humidity, cleaning chemicals, weather, dust, allergens, and event noise. The job requires prolonged standing, handling and reaching, and occasionally walking or moving; employees may need to lift or carry up to 50 pounds and ascend or descend stairs. The minimum education requirement is a high school diploma or GED, plus at least six months of food service or retail operations experience, or an equivalent combination of education and experience. Strong interpersonal, self-motivation, and organizational skills are required. A San Diego County Food Handler’s certificate is preferred. For alcohol service purposes, applicants aged 21 or older are preferred to obtain Responsible Beverage Service certification. A background check is required after a conditional offer and must be satisfactorily completed before work begins.

Requirements

High school diploma or GED, plus at least six months of food service or retail operations experience, or an equivalent combination of education and experience.
Strong interpersonal skills.
Self-motivation.
Organizational skills.
Ability to read, write, and understand English and follow verbal and written instructions.
Ability to communicate effectively in English with customers, employees, vendors, other departments, and the public.
Ability to apply basic mathematics, including calculating discounts, portions, percentages, and volume.
Ability to multitask, prioritize work, pay attention to detail, and apply common-sense reasoning.
Ability to use a variety of equipment and utensils and operate cash registers.
Ability to stand for prolonged hours, handle and reach objects, and move, lift, or carry objects up to 50 pounds; may need to ascend or descend stairs.
Availability for a flexible schedule based on operational needs, including opening, mid-day, closing, and night shifts, weekends, and holidays.
Satisfactory completion of the required background check before beginning work.

Nice To Haves

Food Handler’s certificate from the County of San Diego.
Age 21 or older, preferred for obtaining Responsible Beverage Service (RBS) certification.

Responsibilities

Assist the supervisor with pre-event, event, and post-event concession stand operations.
Ensure stand personnel wear proper uniforms and follow company policies; take appropriate action when needed.
Ensure the accuracy of location paperwork, opening and closing inventory, product transfers, spoilage records, and gratis meals.
Assist with supervising and training personnel engaged in food preparation.
Lead and coordinate stocking, inventory, food preparation, customer service, and staff duties within the stand.
Keep workstations, storerooms, and back-of-stand areas clean, organized, and sufficiently stocked during events.
Work with stand personnel to clean, organize, and stock the stand for the next event.
Communicate with leadership, other departments, and vendors to support proper stand setup and operation.
Resolve customer issues and complaints to ensure customer satisfaction.
Assist with investigating inventory count discrepancies.
Maintain the appearance of the concession location, including attention to detail and clear sight lines.
Oversee closing procedures, including assigning closing duties, closing point-of-sale systems, ensuring proper food storage or disposal, and ensuring the stand is cleaned, inspected, and secured.
Perform the work of subordinates as needed.
Comply with and ensure consistent compliance with company policies and applicable federal, state, and local laws and regulations, including those concerning employment, safety, and health.
Perform other duties as assigned.