Full Time - Snapdragon Stadium Concessions General Manager

Aztec Shops•San Diego, CA

7d•Onsite

About The Position

Aztec Shops is hiring a Concessions General Manager to constructively and profitably manage the day-to-day concessions operations at Snapdragon Stadium in San Diego. The 35,000-seat venue hosts NCAA Division I football, NWSL and MLS matches, other sporting events, concerts, and other events. The role oversees concessions for more than 75 major annual events, additional events, and a workforce of up to 400 or more full-time and part-time employees. The General Manager oversees operational, staffing, guest-service, and financial functions. This includes maintaining service and product quality, safety and sanitation, equipment upkeep, vendor and branded-partner relationships, and compliance with alcohol-service requirements and applicable laws. The position leads recruitment, training, supervision, and development; handles guest feedback and concerns; and manages budgets, forecasting, inventory, payroll, pricing, financial reporting, and sales analysis. Non-event work is regularly performed in a traditional office setting. Event-day work generally takes place throughout the stadium outdoors, with exposure to varying weather, dust, allergens, food fumes or airborne particles, and loud event noise. The position requires a flexible schedule that may include opening, mid-day, closing, and night shifts, weekends, and holidays. The role may involve operating a company vehicle or golf cart on university or company property.

Requirements

High school diploma or GED; a bachelor's degree is preferred, preferably in Food Services Management or Business Administration from an accredited college or university, or an equivalent combination of education and experience.
At least 5 years of management experience in the high-volume food-service industry; experience in concessions at a sports and entertainment venue is preferred.
At least 3 years of experience preparing and analyzing financial Profit and Loss statements and budgets.
Strong communication, time-management, organizational, computer-proficiency, leadership, and financial skills.
Proficiency with Microsoft Office products.
Serve Safe certification and Management Food Handler certification.
Responsible Beverage Service (RBS) certification.
Ability to work flexible hours, including nights, weekends, and holidays as needed.
Valid driver's license if operating a company vehicle or golf cart; candidates must not have had more than three moving violations or accidents, or a combination of more than three, in the past 12 months. Applicants must be at least 18 years old and provide proof of driving eligibility upon hire.
Ability to read, write, and understand English; follow verbal and written instructions; interpret business information, regulations, and technical materials; write reports; and communicate effectively with guests, management, and employees.
Ability to calculate and analyze numerical and financial data, prepare and interpret spreadsheets, and apply fractions, percentages, ratios, and proportions.
Ability to define problems, collect data, establish facts, draw conclusions, develop solutions and strategies, and interpret varied information and instructions.
Ability to use a computer and a variety of office machines and equipment.
Ability to operate food-service equipment, including slicers, mixers, knives, ovens, and steamers, as well as office equipment.
Ability to move, lift, or carry objects or materials weighing up to 50 pounds.
Ability to talk and express or exchange ideas and to hear and perceive sounds.
Must satisfactorily complete a background check after a conditional offer and before beginning work.
The position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act.

Nice To Haves

Bachelor's degree, preferably in Food Services Management or Business Administration.
Management experience in concessions at a sports and entertainment venue.

Responsibilities

Oversee daily concessions operations and ensure operational procedures are established and followed.
Maintain efficient service, quality products, positive customer and client relations, and effective communication and financial practices.
Maintain familiarity with menus, product offerings, packaging, and pricing.
Establish and maintain safety and sanitation procedures; ensure food-service equipment is properly repaired and maintained; and work with health officials.
Ensure the concessions team has the tools and supplies needed to perform its work.
Work with branded partners and third-party vendors to meet operational needs and comply with contract terms.
Ensure compliance with alcohol sales and service regulations, company policies, and applicable federal, state, and local laws and regulations.
Lead, supervise, recruit, train, coach, and develop managers, supervisors, stand leads, students, and other food-service employees to optimize productivity.
Work with Human Resources to ensure associates complete and maintain Responsible Beverage Service and Food Handler certifications; complete and maintain ServSafe Managers certification.
Develop and maintain working relationships with customers, coworkers, vendors, OVG stadium management, and university personnel.
Research, formulate, and recommend new or upgraded policies and procedures.
Develop operational strategies based on customer survey results and feedback; address complaints, resolve problems, and support departmental guest-service issues.
Maintain a consistent presence in concession spaces and hold the team accountable for guest service.
Manage the operational budget, forecasting, inventory control and waste management, monthly inventory, and Profit and Loss statements; ensure accurate, timely financial reporting.
Control labor and operating expenses to maximize contribution.
Understand payroll procedures and tip distribution; review and verify biweekly concessions payroll, ensure accurate timekeeping and timely payroll submission, and comply with wage-and-hour requirements.
Formulate menu pricing policies and strategies to support profitability.
Work with the stadium executive team to analyze sales and sales mix; forecast costs and benefits for new projects.
Maintain event history, per-capita, and usage reports, and oversee required daily and departmental reporting.
Review overages and shortages and ensure proper investigation and documentation.

Benefits

CalPERS defined-benefit retirement plan.
Choice of CalPERS medical plans and dental coverage, with significant employer contributions for employees and eligible dependents.
Employer-paid basic life and AD&D insurance.
Employer-paid long-term disability insurance.
Potential lifetime medical benefits upon meeting applicable age and service requirements.
24 days of vacation annually.
12 days of sick leave annually.
14 paid holidays.
Up to $5,000 per year in tuition reimbursement.
Voluntary 403(b) and 457 retirement savings plans.
Flexible spending accounts.
Employer employee assistance program (EAP), including financial wellness resources.
Additional employee benefits.