Concessions Attd, PT

Marcus Corporation•Dardenne Prairie, MO

About The Position

The Concessions Attendant works under the direction of the theatre management team to support theatre operations and help ensure a high level of guest satisfaction and cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager, depending on the location. The role involves serving guests at the concession stand, selling and preparing food and beverages, processing in-person and online orders, and maintaining clean, stocked, and sanitary concession areas. Associates are expected to follow company and local food-safety and sanitation requirements, meet sales expectations, provide prompt and helpful guest service, and assist with other functions as directed by theatre management. Work takes place in a theatre environment where noise is usually moderate to high and may occasionally be loud. A face mask is required during scheduled working hours. The position is part-time, with a flexible schedule that includes late evenings, weekends, and holidays as dictated by business needs. No minimum education is required.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced, team environment.
Passion for providing hospitality and high-quality food and service.
Ability to follow company and local regulatory cleanliness, sanitation, and personal-hygiene practices.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
Must wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and provide accurate change.
Prepare food and beverage orders in accordance with company food-safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and prompt guest service; answer questions and resolve concerns.
Uphold Marcus' standards and carry out company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.