Concessions Attd, PT

Marcus Corporation•Addison, IL

About The Position

Under the direction of the theatre management team, the Concessions Attendant supports theatre operations and helps ensure a high level of guest satisfaction and cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or the General Manager; reporting may vary by location. The role involves serving guests at the concession stand, completing sales and loyalty transactions, preparing food and beverage orders, filling online orders, and maintaining clean, stocked concession and beverage areas. The attendant follows company and local food-safety and sanitation policies, communicates social-distancing guidelines, responds to guest questions or concerns, and assists with other duties as assigned. Essential functions must be performed with or without reasonable accommodation. Work is performed in a theatre environment, where noise is usually moderate to high and may occasionally be loud. Wearing a face mask is required during scheduled working hours. The stated starting pay is $15 per hour. The role is part-time with variable shifts.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible work schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering exceptional hospitality and high-quality food and service.
Ability to follow cleanliness, sanitation, and personal hygiene practices required by the company and local regulatory agencies.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to meet the physical requirements of the role, including standing and walking, using hands to handle objects or controls, and occasionally lifting or moving up to 35 pounds.
Ability to wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions including loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company food-safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer guest questions and resolve concerns.
Uphold company standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.