Concessions Attd, PT

Marcus Corporation•Fargo, ND

About The Position

The Concessions Associate supports theatre operations under the direction of the theatre management team, providing friendly, courteous, timely, and professional service while helping maintain a high level of guest satisfaction and theatre cleanliness. The role sells and prepares food and beverages, processes guest and online orders, and maintains clean, stocked concession and beverage areas. Associates follow company and local food-safety and sanitation requirements, uphold company standards and programs, and assist with other duties as directed by the General Manager or management team. Work is performed in a theatre environment. Noise is usually moderate to high, with occasional loud conditions. The position requires frequent sitting, talking and/or hearing, and hand use; standing and walking; and occasionally lifting or moving up to 35 pounds. Close vision and the ability to adjust focus are also required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and provide accurate change.
Prepare food and beverage orders in accordance with company and local food-safety policies.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other duties as instructed by the General Manager or a member of the management team.