Concessions Attd, PT

Marcus Corporation•St. Louis, MO

16h•Onsite

About The Position

Under the direction of the theatre management team, the Concessions Attendant supports theatre operations and helps ensure a high level of guest satisfaction and theatre cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or the General Manager; reporting may vary by location. The role involves serving guests at the concession stand, processing sales and loyalty transactions, preparing and fulfilling food and beverage orders, maintaining and sanitizing concession areas, and following food-safety and cleaning procedures. Associates may also assist with other duties as directed by the General Manager or management team. The position is part-time, has variable shifts, and requires availability for late evenings, weekends, and holidays. Starting pay is $15.00 per hour, and the posting advertises a $250 sign-on bonus. Work is performed in a theatre environment with noise levels that are usually moderate to high and occasionally loud. A face mask is required during scheduled working hours. Employees must be able to perform essential functions with or without reasonable accommodation.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for providing hospitality and high-quality food and service.
Ability to follow company and local regulatory cleanliness, sanitation, and personal hygiene practices.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
Must wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions including loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company food-safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for safe use of chemicals and cleaning materials.
Clean and sanitize concession stands and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.