Concessions Attd, PT

The Marcus Corporation•Duluth, MN

About The Position

The Concessions Attendant supports theatre operations under the direction of the theatre management team and helps maintain a high level of guest satisfaction and cleanliness. The role requires friendly, courteous, helpful, timely, and professional service. The position reports to a member of the theatre management team or the General Manager; reporting may vary by location. The job is performed in a theatre environment, where noise is usually moderate to high and may occasionally be loud. Employees must wear a face mask during scheduled working hours. No minimum education is required.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform essential job functions with or without reasonable accommodation.
Frequently required to sit, talk and/or hear, and use hands to finger, handle, or touch objects, tools, or controls; also required to stand and/or walk.
Occasionally lift and/or move up to 35 pounds.
Close vision and ability to adjust focus.
Wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company food-safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer guest questions and resolve concerns.
Uphold Marcus standards and execute company-wide programs.
Assist with other duties as instructed by the General Manager or a member of the management team.