Concessions Attd, PT

The Marcus Corporation•Columbus, OH

12d

About The Position

The Concessions Attendant supports theatre operations under the direction of the theatre management team and helps ensure guest satisfaction and theatre cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager, depending on the location. The role serves guests at the concession stand, processes transactions, sells and prepares food and beverages, maintains concession areas, and follows company and local food-safety and sanitation requirements. Associates may also assist with other functions as instructed by the General Manager or a member of the management team. Essential functions must be performed with or without reasonable accommodation.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform essential functions with or without reasonable accommodation.
Ability to sit, talk and/or hear, use hands to handle objects or controls, and stand and/or walk; occasionally lift or move up to 35 pounds.
Close vision and ability to adjust focus.
Must wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions including loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and provide accurate change.
Prepare food and beverage orders in accordance with company and local food-safety policies.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other duties as instructed by the General Manager or a member of the management team.