Concessions Attd, PT

The Marcus Corporation•Fargo, ND

About The Position

The Concessions Associate supports theatre operations under the direction of the theatre management team and helps ensure a high level of guest satisfaction and theatre cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or the General Manager. The role involves serving guests at the concession stand, processing transactions, preparing and fulfilling food and beverage orders, maintaining concession areas, and following food-safety and sanitation requirements. Associates also answer guest questions, address concerns, support company programs and standards, and assist with other duties as directed by management. Work is performed in a theatre environment, where noise is usually moderate to high and may occasionally be loud. The position is part-time, with a flexible schedule that may include late evenings, weekends, and holidays based on business needs. Starting pay is $13 per hour.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible work schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company food-safety policies and local regulations.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.