Concession Supervisor

ASM Global • Wichita, KS

3d

About The Position

The Concession Supervisor oversees concession operations and team members at assigned locations, ensuring high-quality customer service, food quality, cleanliness, and safe, sanitary working conditions. The role involves preparing locations for daily operations, leading concession teams, handling cash and credit transactions accurately, and maintaining inventory controls before, during, and after events. The supervisor may work at Legends Global venues in Wichita and Andover, including portable and floor locations, and may assist with cooking, cleaning, and other concession duties as needed. The position requires flexible hours, including nights, weekends, and holidays, and regular attendance.

Requirements

• High school diploma or GED.
• Previous management responsibilities.
• Experience within food and beverage.
• Excellent customer service, interpersonal, and communication skills.
• Ability to ensure team members deliver high levels of customer service and meet quality and cleanliness standards.
• Basic math ability to accurately count and handle money.
• Ability to follow directions and perform the work effectively.
• Positive attitude, neat appearance, and a smiling face.
• Must speak and understand English.
• Ability to work independently with little or no supervision.
• Ability to work with coworkers, volunteers, and all levels of staff.
• Must pass a background and credit check.
• Ability to operate a cash register and POS system.
• Ability to use Microsoft Office and Excel and enter inventory data.
• Ability to lead teams, complete multiple tasks, and pay attention to detail.
• Knowledge of sanitary practices and ability to maintain grooming and dress code standards.
• Ability to work effectively with venue staff and maintain urgency and quality in a team environment.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to stoop, lift up to 45 pounds, and stand and walk for substantial periods.
• Finger dexterity to write and operate a computer, cash register, and POS system.

Nice To Haves

• Previous management or supervisory experience within the food and beverage industry.

Responsibilities

• Supervise multiple locations, non-profit groups, and team members.
• Maintain high standards of customer service, quality, and cleanliness.
• Maintain safe working conditions and a sanitary work area.
• Assign tasks to cashiers as necessary.
• Follow accurate cash and credit handling procedures.
• Follow and enforce food and beverage department rules and regulations, including alcohol policies.
• Take initiative to deliver high levels of customer service and food quality to every guest.
• Complete checklists and provide direct feedback to the Concession Manager.
• Ensure concession stands are properly opened and closed.
• Verify inventory counts before, during, and after events, and be accountable for the assigned area.
• Ensure team members follow policies and procedures.
• Perform additional duties such as cooking, cleaning, and working in portable or concession stand locations when needed.
• Report to the Concessions Manager in the appropriate uniform at the assigned location.
• Lead teams working in concession stands, including portable or floor locations.
• Accurately verify inventory.
• Ensure guests requesting alcohol are asked for proper identification.
• Attend assigned Food & Beverage and venue training.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED