Concession Stand Lead ONT Field

ASM Global•Ontario, CA

1d•Onsite

About The Position

The Concessions Stand Lead is responsible for overseeing a Concession Stand with multiple employees, cashiers, cooks, counters, bartenders and bar backs. Essential Functions: pre-event setup, event day operations and event specific closing/ check-out. The primary functions of this position are to provide oversight of team members within their designated areas, as they provide hospitality, money exchange, practice safe and sanity food handling, responsibly serve alcohol and general policies and procedures. The Concessions Stand Lead reports to the Concessions Manager and is a part-time, event-based position located within the Food and Beverage Department. Hours for this position fluctuate depending upon arena event schedule.

Requirements

Must be a minimum 21 years of age
1-2 years’ experience in a leadership role working in a fast-paced hospitality environment preferred
Detail orientated
Must possess excellent interpersonal skills and diplomacy
Excellent communication and interpersonal skills
Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
Flexible schedule – We prefer candidates that are able to work 90% of all monthly events; ability to work nights, weekends and holidays as required
Must be able to work in an environment with fluctuating temperatures
Education - High School/GED
A valid food handler’s card is required for this position. The company will cover the cost of the training and compensate employees for the time spent completing the course. The certification must be obtained within 30 days of the hire date
TIPS Certification
Ability to: Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork
Ability to work with minimal supervision
Ability to interact with all levels of customers and staff including management
Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
Communicate effectively both verbally and in writing with all staff and vendors.
Be detail oriented
Present a professional appearance and demeanor at all times during the workday
Excellent organizational and planning skills
Excellent communication and interpersonal skills
Strong customer service orientation
Must be energetic, self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.
Positive attitude and neat appearance
Work ethics encourages strong urgency and quality in a team environment
Must be able to pass the background.

Nice To Haves

Employees are covered by a collective bargaining agreement with Unite Here Local 11, and a condition of employment is a union membership.

Responsibilities

Have complete knowledge of all menu items, production specs, ingredients, cooking times and presentations
Work with supervisors on pre-event setup including counting of inventory, turning on equipment, verifying warehouse requisitions, setting stanchions and back of house spaces (where/ when appropriate)
Verify all opening inventory counts
Understand and ensure proper execution of responsible alcohol service
Understand and maintain proper sanitation and food safety
Ensure proper documentation is completed for each shift; including but not limited to: temperature logs, inventory sheets, void sheets, spoilage tracking, lunches and breaks, alcohol sheets, etc.
Assist Supervisors in training of new team members to ensure their success and the success of the department as a whole
Verify all side work has been completed properly and in an appropriate amount of time
Monitor food and beverage quality/ presentation throughout the event
Maintain organization and cleanliness of all storage areas, i.e. back bars, storage rooms, beverage cages, cabinets, walk in coolers, etc.
Conduct/ complete end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
Have full knowledge of food and beverage menu items and accompaniments.
Be comfortable with the arena and know how to navigate personally, as well as assist guests
Support any other Food & Beverage departments as needed
Work with counter parts of operation to ensure event standards of service are reached
Check in and out with supervisors for each shift
Report incidents to supervisors and manager
Help maintain and ensure excellent customer service
Other responsibilities and tasks as deemed appropriate by the Supervisors and Management Team