Toyota Arena Concession Cashier

ASM Global • Kennewick, WA

7d • Onsite

About The Position

The Concession Cashier provides food and beverage service to Toyota Arena guests on event days, delivering a warm, friendly, professional experience. The role involves operating a point-of-sale system in high-volume concession stands, handling cash, expediting food orders, preparing and stocking stations, assisting with food preparation, and maintaining product, equipment, sanitation, and food safety standards. The cashier helps guests navigate the arena, supports excellent customer service, and works with team members to ensure food and beverage quality. Employees must follow company policies, dress code requirements, responsible alcohol service practices, and safety guidelines. This part-time, non-exempt position is based at Toyota Arena and is covered by a collective bargaining agreement with Unite Here Local 11; union membership is a condition of employment. Employees may be scheduled to work until midnight or later.

Requirements

• Must be at least 21 years old.
• High school diploma or GED.
• Basic math and cash-handling experience.
• Must obtain a valid food handler’s card within 30 days of hire; the company covers training costs and compensates employees for course time.
• TIPS Certification.
• Working knowledge of food production techniques, purchasing, and sanitation procedures.
• Excellent written and verbal communication skills.
• Ability to define problems and propose and implement solutions when tasks are not clearly defined.
• Ability to work with minimal supervision and interact with customers and staff at all levels, including management.
• Ability to communicate effectively with staff and vendors, verbally and in writing.
• Detail-oriented, organized, and professional, with a strong customer-service orientation.
• Able to work flexibly, including nights, weekends, and holidays, in addition to normal business hours.
• Must pass a background check.
• Must comply with the company dress code, including black pants and closed-toe shoes with non-slip soles.
• Union membership is a condition of employment.

Nice To Haves

• Previous customer service experience.
• Previous cash-handling experience.

Responsibilities

• Assist in maintaining, organizing, and cleaning equipment.
• Maintain attention to detail and consistency in all aspects of service.
• Ensure merchandising and signage are properly displayed for each event.
• Obtain the assigned workstation at the beginning of each shift.
• Greet guests warmly and professionally.
• Operate the POS system accurately while serving high volumes of guests.
• Follow cash-handling and tip-reporting guidelines.
• Expedite guest food orders at concession stands or portables in a timely manner.
• Stock products and set up condiment, cashier, and display stations.
• Complete station setup and breakdown responsibilities.
• Handle and control inventory and equipment properly.
• Partner with team members to maintain food and beverage quality.
• Assist in preparing food items.
• Check concession equipment for proper use.
• Understand and provide responsible alcohol service.
• Maintain proper sanitation and food safety.
• Learn to navigate the arena and assist guests with directions.
• Help maintain excellent customer service.
• Comply with company Human Resources Policies and Procedures and Business Code of Conduct.
• Perform other duties as assigned.
• Work flexible hours, including evenings, nights, weekends, and holidays, potentially until midnight or later.
• Follow safety precautions and guidelines.

Benefits

• The company covers the cost of food handler’s card training and compensates employees for time spent completing the course.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED