Concession Stand Lead - Grand Casino Arena

Compass Group•Saint Paul, MN

About The Position

The Concession Stand Lead organizes and leads operations at an assigned concession stand, bar, or portable cart to provide a safe and friendly atmosphere. The role is responsible for inventory and product management, but does not ring up products. The Lead understands menu offerings and ensures timely food delivery while following food safety and sanitation guidelines and setting up and breaking down service areas. The role supports service and inventory operations during events, including assisting nonprofit organizations and volunteers and helping with food preparation when needed. The Lead maintains merchandise displays and service areas, handles inventory and equipment properly, follows alcohol service and cash-handling policies, and helps ensure the point-of-sale system functions correctly. This position requires frequent standing and mobility, physical engagement with guests, and the ability to move materials and equipment weighing up to 50 pounds.

Requirements

At least 1 year of experience in retail, service, or hospitality.
Ability to communicate effectively with managers, guests, and teammates.
Ability to speak and comprehend English effectively.
Ability to problem-solve and make decisions with little guidance.
Ability to stand for long periods and actively engage physically with guests.
Ability to stand, walk, stoop, kneel, crouch, or crawl.
Ability to react with physical and mental alertness in emergency situations.
Physical stamina and agility to remain mobile for long periods throughout the day.
Ability to lift or move materials and equipment weighing up to 50 pounds.
Ability to move easily and quickly from sitting to standing.

Nice To Haves

An outgoing personality is preferred.
Ability to interact with high-profile guests while remaining professional and dedicated to providing an exceptional experience.

Responsibilities

Complete and follow up on steps of service to promote guest satisfaction.
Understand and describe menu offerings, packaging, presentation, and pricing.
Help manage stand inventory and products, and accurately record inventory for concession locations before, during, and after events and during monthly inventories.
Complete assigned tasks in a timely and efficient manner.
Support concession nonprofit organizations and volunteers during events and assist with food preparation when necessary.
Ensure products are appropriately displayed and merchandised throughout events.
Maintain service areas, follow safety and sanitation practices, and adhere to company guidelines and house rules.
Properly control and handle inventory and equipment.
Follow responsible alcohol service policies.
Communicate guest issues to supervisors or managers.
Follow cash-handling policies.
Ensure the point-of-sale system is functioning properly and take action to resolve difficulties when necessary.
Perform other duties as assigned.