Concessions Supervisor - Grand Casino Arena
About The Position
The Concessions Supervisor directs and responds to guest questions and needs, oversees 3–4 stands during events, and handles initial product setup. The role requires knowledge of menu offerings, timely food delivery, and strict adherence to food safety guidelines. The supervisor oversees event setup and breakdown, maintains service areas, and ensures stands are opened and closed according to required procedures. The position includes supervising staff, supporting guests, managing point-of-sale transactions and event paperwork, and completing post-event inventory and restocking. The ideal candidate is outgoing, professional with high-profile guests, and committed to providing an exceptional guest experience.
Requirements
- At least 1–3 years of experience in foodservice or hospitality; concessions experience is particularly relevant.
- Ability to communicate effectively in spoken and comprehended English.
- Ability to problem-solve and make decisions with little guidance.
- Ability to stand for long periods and actively engage physically with guests.
- Ability to stand, walk, stoop, kneel, crouch, or crawl.
- Ability to respond with physical and mental alertness in emergencies.
- Physical stamina and agility to remain mobile for long periods throughout the day.
- Ability to lift or move materials and equipment weighing up to 50 pounds.
- Ability to move from sitting to standing quickly and easily.
Nice To Haves
- Outgoing personality.
- Ability to interact with high-profile guests while remaining professional and dedicated to exceptional service.
- Experience working concessions.
Responsibilities
- Meet with directors before events to review details.
- Supervise staff check-ins and breakdowns for the assigned zone, covering 3–4 stands.
- Ensure food and beverage are properly displayed and maintained throughout events.
- Know all menu offerings.
- Build rapport with guests and use suggestive and upselling techniques.
- Help guests decide where to eat and get situated.
- Complete event setup and breakdown responsibilities within provided timelines.
- Complete post-event product inventory and restock as needed.
- Create, modify, and close sales checks in the point-of-sale system.
- Understand event paperwork and reports.
- Follow location appearance guidelines.
- Supervise and complete open-stand and closing-stand sheets.
- Maintain service areas and follow safety and sanitation practices.
- Follow responsible alcohol service policies.
- Perform other duties as assigned.
Benefits
- Instapay (early access to wages) and high-interest savings through the EVEN app.
- Associate Shopping Program.
- Health and Wellness Program.
- Discount Marketplace.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
