Premium Supervisor - Grand Casino Arena

Compass Group • Saint Paul, MN

1d

About The Position

The Premium Supervisor directs and responds to guest questions and needs. At the beginning of a shift, the supervisor meets staff and checks them in for the event, then reviews event details with directors. The role includes understanding menu offerings, ensuring timely food delivery, and following food safety guidelines. The supervisor oversees event setup and breakdown, including supervising staff during check-ins and breakdowns and ensuring the event is concluded and areas are restored appropriately.

Requirements

• At least 1 year of experience in foodservice or hospitality.
• Ability to interact with high-profile guests while remaining professional and dedicated to providing an exceptional experience.
• Ability to communicate effectively in spoken and comprehended English.
• Ability to problem-solve and make decisions with little guidance.
• Ability to stand, walk, stoop, kneel, crouch, or crawl.
• Physical stamina and agility to remain mobile for long periods.
• Ability to lift or move materials and equipment weighing up to 50 lbs.
• Ability to move from sitting to standing quickly and easily.

Nice To Haves

• An outgoing personality.

Responsibilities

• Meet with directors before events to review details.
• Supervise staff during check-ins and breakdowns.
• Ensure food and beverages are properly displayed and maintained throughout events.
• Know all menu offerings.
• Build rapport with guests and use suggestive selling and upselling techniques.
• Determine where guests would like to eat and help them get situated.
• Complete event setup and breakdown responsibilities within provided timelines.
• Complete post-event product inventory and restock as needed.
• Create, modify, and close sales checks in the point-of-sale system.
• Understand event paperwork and reports.
• Follow location appearance guidelines.
• Maintain service areas.
• Follow safety and sanitation practices.
• Follow responsible alcohol service policies.
• Remain physically and mentally alert in emergency situations.
• Perform other duties as assigned.

Benefits

• Instapay (early access to wages) and high-interest savings through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed