Tech-L2-Mid shift- CU3D00-Depot Dept. III
About The Position
The Computer Technician diagnoses and repairs tablets, laptops, desktops, and all-in-one computers. The role primarily focuses on laptop repair, including troubleshooting hardware and software, inspecting and repairing computer hardware and peripheral components, disassembling and reassembling equipment, and determining whether failed equipment can be repaired. The technician resolves hardware issues using in-house systems and established procedures, provides break-and-fix solutions within required timeframes, and may set up computer systems or install and reinstall software. The position requires meeting daily productivity metrics, with minimum KPI standards expected within 90 days of employment. The technician also helps maintain a clean, organized warehouse and a positive, communicative, healthy, and safe work environment. The work is performed in warehouse and office conditions that may be noisy, hot in summer, and cold in winter. Duties may include extensive walking, reaching, bending, repetitive hand and wrist movements, and occasional lifting of up to 25 pounds. Other duties may be assigned.
Requirements
- High school education level.
- Working toward completing A+ certification and still attending tech school.
- Two to three years of repair experience.
- Experience in a low-production PC environment.
- Experience with one or two OEMs.
- Knowledge of simple or repetitive component replacement, such as LCD or HDD replacement, across multiple commodities.
- Working knowledge of computer models and products from Dell, HP, Toshiba, Apple, and Acer.
- Basic computer skills, including Microsoft Word, Excel, and PowerPoint.
- Ability to organize and categorize work priorities and complete assigned work.
- Ability to read and follow written instructions.
- Ability to use a computer keyboard and small handheld tools through repeated, coordinated hand and finger movements.
- Hands-on approach, ambition, and drive to succeed.
- Goal-oriented and accustomed to achieving results through teamwork.
- Ability to identify and resolve problems in a timely manner.
- Ability to meet the stated daily KPI/hour standards within 90 days of employment.
- Ability to gather and analyze information skillfully.
- Ability to tolerate moderate to high noise levels in a warehouse.
- Ability to walk extensively, reach above shoulder height, bend or stoop below the waist, perform repetitive wrist, hand, or finger movements, and occasionally lift up to 25 pounds.
Responsibilities
- Diagnose and repair laptops, tablets, desktops, and all-in-one computers.
- Troubleshoot and diagnose computer hardware and software systems.
- Examine and repair computer hardware and peripheral components.
- Disassemble and reassemble computer components and parts.
- Analyze failed equipment using established methods or procedures and determine whether it is repairable.
- Resolve hardware issues within required timeframes and provide break-and-fix solutions using the in-house system.
- Set up computer systems and hardware, and install or reinstall software as needed.
- Meet daily units-per-hour and KPI productivity standards within 90 days of employment.
- Maintain an organized and clean warehouse.
- Support a positive work environment through open feedback and two-way communication.
- Help foster a healthy and safe work environment and support the company culture.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
