Tech - L2 Server Repair CA
About The Position
The Server Repair Tech tests, troubleshoots, and replaces parts on servers sent to SMS for diagnosis and repair. The role is based in Santa Clara, California, and involves working in a warehouse environment. The position is full-time, day shift, with no travel required. The role also supports quality control, inspections, and motherboard testing; maintains parts consumption records; and collaborates with teams including warehouse, shipping, and receiving. The employee is expected to contribute to a positive work environment, follow system and parts management processes, and perform other duties as assigned by leadership.
Requirements
- High school diploma or equivalent technical experience.
- Experience troubleshooting and diagnosing servers.
- Experience using computer tools such as email, spreadsheets, and call-tracking or shop-repair tools.
- Experience replacing server parts.
- Experience with server configuration.
- Good written and verbal communication skills, including the ability to document errors and repairs.
- Knowledge of basic server architecture and assembling components to make a server functional.
- Ability to run and understand testing diagnostics.
- Knowledge of basic networking architecture and basic error codes.
- Ability to troubleshoot common server errors and issues.
- Motivation to solve problems and interest in continually learning about servers and networking.
- Ability to identify and resolve problems in a timely manner.
- Ability to sit and stand for long periods and lift objects up to approximately 50 pounds.
- Specific vision abilities, including close vision, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to tolerate moderate to high noise levels in a warehouse environment and work in hot or cold weather conditions.
Nice To Haves
- Certifications in server support and architecture.
- Experience working in a PC or server environment.
Responsibilities
- Inspect, test, and diagnose servers.
- Replace server parts as needed.
- Conduct and analyze server stress tests.
- Document symptoms, test results, and replaced parts in the shop floor tool.
- Collaborate with motherboard repair, motherboard testing, quality control, and inspection personnel.
- Provide backup support for quality control, inspection, and motherboard testing.
- Maintain parts consumption records.
- Help maintain a positive work environment and collaborate with other teams, including warehouse, shipping, and receiving.
- Follow processes for system and parts management.
- Perform other duties as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
